Using insights from Chapter 9 and my lecture, discuss how Kellehers early leadership molded Southwests culture and how this enabled the firm to provide high-quality services at low prices. Identify some ways in which Southwest has departed from his initial vision and discuss one or two actions that Kelly must take to deal with recent challenges

. -Please do not use outside sources -Please refer to the power point and incorporate management terms. -Double spaced, 1 inch margin