1.Examin examples ( BMW, Ryanair and PRET A MANGER ) of how the ROLE of a LEADER and the FUNCTION of a MANAGER apply in different situational context.

2. Explain the key approaches to operations management and explaine the ROLE of leaders and managers play in this, and use JUST IN TIME (JIT)and TOTAL QUALITY MANAGEMENT ( TQM) and use BMW as an example. 3. Assess the factors within the business environment that impact upon operational management and decision-making by leaders and managers. you are required here to assess the factors within the business environment that impact upon operational management and decision-making by leaders and managers. Please review this section and provide a full assessment of the internal as well as the external factors that impact upon BMW operations and decision making.